Our support is one of many reasons why customers love MOXIS.
Customer Support.
The right solution. The best support.
XiTrust focuses on finding integrated signature solutions for every specific requirement. Yet, this self-conception does not end with a successful order. We consistently accompany our customers on their way to paperless signature processes. Our Customer Success Management is at your disposal for all questions and requests regarding individual company workflows at any time.
Our English- and German-speaking support team, headquartered in Graz, is your central point of contact for all requests of a technical nature. It is staffed by experienced IT experts who not only know their job, but are also very kind – even when time is of the essence.
In the event of an incident, fast help is guaranteed: With the possibility of remote maintenance, our support team quickly recognises where there is a problem and will find the right solution for you. So you can always rely on continuing to work as usual and gain important time to devote to your core competencies.
Maximum customer satisfaction thanks to the best support!
Personal assistance
Technical expertise
Maximum availability
1st Level Support
We have summarised simple support cases and questions, especially for customers of our MOXIS Professional Cloud, in the following FAQ for you.
2nd Level Support
In case you encounter a problem that exceeds 1st Level Support, our 2nd Level Support is happy to assist you during our business hours (Monday-Friday, 9am-5pm) via email and phone.
Additional support plans can be arranged for special requirements, such as extended availability. Simply contact your contact person in Customer Success Management.
Response times:
We understand how important a proper service is for your business success and therefore commit ourselves to well-defined response times. These cover the processing of error messages as well as providing information on possible troubleshooting and are defined in our Terms and Conditions.
»As a DACH company, XiTrust is a better fit for us than an American corporation. We need a partner who does not only speak our language, but also understands us!«
Sibylle Nowak
CFO, karriere.at
Do you need assistance with the use of our solutions?
We are at your service and will support you.
