{"id":11339,"date":"2021-11-09T14:08:19","date_gmt":"2021-11-09T13:08:19","guid":{"rendered":"https:\/\/www.xitrust.com\/moxis-as-a-service-faqs\/"},"modified":"2024-08-22T15:44:55","modified_gmt":"2024-08-22T13:44:55","slug":"moxis-business-cloud-faq","status":"publish","type":"page","link":"https:\/\/www.xitrust.com\/en\/customer-support\/moxis-business-cloud-faq\/","title":{"rendered":"MOXIS Business Cloud FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11339\" class=\"elementor elementor-11339 elementor-9907\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2996af56 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2996af56\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4acf028e\" data-id=\"4acf028e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a97c72e elementor-widget elementor-widget-heading\" data-id=\"3a97c72e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">MOXIS Business Cloud \u2013 FAQ<span>.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bd22f1c\" data-id=\"2bd22f1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64ba1b53 elementor-widget elementor-widget-text-editor\" data-id=\"64ba1b53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You&#8217;ve got a question about the use of MOXIS?<\/p>\n<p>We&#8217;ve got you covered!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-71b2334 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71b2334\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a366788\" data-id=\"a366788\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5866ec elementor-widget elementor-widget-text-editor\" data-id=\"b5866ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Below you will find a collection of frequently asked questions about the use of the eSignature platform MOXIS by XiTrust \u2013 in particular for <strong>MOXIS Business Cloud<\/strong>. For <strong>MOXIS Enterprise Cloud\/Enterprise On-Prem<\/strong>, there may be occasional deviations in the validity of the answers due to customer-specific configurations.<\/p><p>This collection is constantly being expanded and supplemented. If you still cannot find the solution to your problem here, you can contact our support:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8539a23 elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8539a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.xitrust.com\/en\/customer-support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact our support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1fdf9258 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fdf9258\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a69e7db\" data-id=\"3a69e7db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33bc6f21 elementor-widget elementor-widget-heading\" data-id=\"33bc6f21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Login\/Security<span>.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee3a728 elementor-widget elementor-widget-accordion\" data-id=\"4ee3a728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I can't log in to MOXIS because I forgot my password \u2013 what can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1321\"><p>If you have forgotten your password, MOXIS offers you the possibility to have a new password issued to you. Simply click \u201cForgot password?\u201d in the login mask. You can now enter your user name and you will receive an e-mail with a link to set your new password.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have activated two-factor authentication for login and no longer have access to the linked device \u2013 what can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1322\"><p>If you use two-factor authentication to log in to MOXIS and no longer have access to the linked device \u2013 for example, if your mobile phone is lost or stolen \u2013 send an email to <strong>servicedesk@xitrust.com<\/strong>\u00a0to have two-factor authentication reset for your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I can't log in to MOXIS because I forgot my password \\u2013 what can I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have forgotten your password, MOXIS offers you the possibility to have a new password issued to you. Simply click \\u201cForgot password?\\u201d in the login mask. You can now enter your user name and you will receive an e-mail with a link to set your new password.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I have activated two-factor authentication for login and no longer have access to the linked device \\u2013 what can I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you use two-factor authentication to log in to MOXIS and no longer have access to the linked device \\u2013 for example, if your mobile phone is lost or stolen \\u2013 send an email to <strong>servicedesk@xitrust.com<\\\/strong>\\u00a0to have two-factor authentication reset for your account.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-06b0f81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"06b0f81\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-992d273\" data-id=\"992d273\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03fb153 elementor-widget elementor-widget-heading\" data-id=\"03fb153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General<span>.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aac08c6 elementor-widget elementor-widget-accordion\" data-id=\"aac08c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I change my signature profile or signature image?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1791\"><p>You can customise your signature profile in your account settings. You have the option to draw a signature visualisation, upload a signature image and customise the caption.<\/p>\n<p>Users with administrator rights also have the option to set a default profile. The default profile is always used if users have not set up an individual signature profile.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I cannot share the templates I have created with other users \u2013 why not?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1792\"><p>In order to to share created templates with other users in MOXIS, you must be assigned the role of &#8220;Template administrator&#8221;. Contact a user with administrator rights to assign the appropriate role to you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is WCAG mode?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1793\"><p>WCAG stands for Web Content Accessibility Guidelines. These guidelines are an international standard for the barrier-free design of internet offers. MOXIS is WCAG-compliant and can therefore be operated by people with motor or visual impairments when WCAG mode is activated. The WCAG mode can be activated individually in the user settings.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I change my signature profile or signature image?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can customise your signature profile in your account settings. You have the option to draw a signature visualisation, upload a signature image and customise the caption.<\\\/p>\\n<p>Users with administrator rights also have the option to set a default profile. The default profile is always used if users have not set up an individual signature profile.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I cannot share the templates I have created with other users \\u2013 why not?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In order to to share created templates with other users in MOXIS, you must be assigned the role of &#8220;Template administrator&#8221;. Contact a user with administrator rights to assign the appropriate role to you.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is WCAG mode?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WCAG stands for Web Content Accessibility Guidelines. These guidelines are an international standard for the barrier-free design of internet offers. MOXIS is WCAG-compliant and can therefore be operated by people with motor or visual impairments when WCAG mode is activated. The WCAG mode can be activated individually in the user settings.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4b232d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b232d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf9012b\" data-id=\"bf9012b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f1e19b elementor-widget elementor-widget-heading\" data-id=\"2f1e19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Creating jobs<span>.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74865fc elementor-widget elementor-widget-accordion\" data-id=\"74865fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1221\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1221\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My document cannot be uploaded \u2013 what is the reason?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1221\"><p>As the main document, i.e. the document that is to be signed, you can only upload PDF documents. If you want to upload other documents to the job, you have the option of uploading various file formats as attachments. However, the main document must always be in PDF format.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1222\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1222\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I get an error message when uploading my document in PDF format \u2013 what is the reason?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1222\"><p>This error can have different reasons. One possible cause is that the document did not reach the required compliance status when it was converted to PDF format \u2013 for example, when you save a Word document as PDF. In this case, you can try to generate the PDF document by using the print function in MS Word.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1223\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1223\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the difference between the \"standard process\" and the process \"sign attachments\"?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1223\"><p>When you create a new job, you have the choice between the two processes &#8220;standard process&#8221; and &#8220;sign attachments&#8221;.<\/p>\n<p>If you select the &#8220;standard process&#8221;, you can upload one or more main documents in PDF format for this job. In addition, you can upload attachments in different formats (.docx, .xlsx, .jpg, &#8230;). When signing this job, all main documents are signed, the attachments are not signed.<\/p>\n<p>If you select the process &#8220;sign attachments&#8221;, you can only upload one main document in PDF format for this job. In addition, you can upload attachments in different formats (.docx, .xlsx, .jpg, &#8230;). When signing this job, a PDF container is created that contains the main document and any attachments. Accordingly, both the main document and the attachments are signed for this job.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1224\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1224\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a signing round?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1224\"><p>A signing round in MOXIS describes a decision level in a sequential signature process. The first step in defining the signing round is to determine the quality of the signature (signature, approval, external signature, external approval). At a certain signing round, the signature quality cannot be varied.<\/p>\n<p>In the next step, the persons who are to approve or sign at this signing round are determined. The specified persons can process the job at one signing round in parallel.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1225\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1225\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the difference between an approval and a signature?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1225\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1225\"><p>In an <strong>approval<\/strong> process, the document is either marked as approved in MOXIS only (without any kind of signature being attached to the document), or the document is signed with an advanced electronic signature (AES).<\/p>\n<p>A <strong>signature<\/strong> always means a qualified electronic signature (QES), which has the same legal effect as a handwritten signature. In MOXIS, this is done via remote signature by mobile phone. The prerequisite for this is the corresponding digital identity. Currently, the following digital identities can be used in MOXIS to sign via QES:<\/p>\n<ul>\n<li>&#8220;Handy-Signatur&#8221; (A-Trust)<\/li>\n<li>xIDENTITY (A-Trust)<\/li>\n<li>Mobile ID (Swisscom Trust Services)<\/li>\n<li>sign-me (D-Trust)<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1226\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1226\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is an external approval or signature?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1226\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1226\"><p>Using the external approval or signature, documents can also be sent by e-mail to persons who are not MOXIS users (e.g. because they do not work in the company). The link contained in the e-mail enables an external person to view and approve\/sign or reject exactly this job. To invite an external person, the type &#8220;external approval&#8221; or &#8220;external signature&#8221; has to be selected when creating the signing roung<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1227\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1227\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why does the external person receive a TAN via SMS when opening the document?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1227\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1227\"><p>If you invite an external person for approval or signature, you can create this person as a contact \u2013 with name and e-mail address \u2013 in your address book. Optionally, you can also enter the phone number of this person.<\/p>\n<p>If you select a contact with thephone number stored when inviting an external person, an additional security feature is automatically activated, i.e. the person receives a TAN via SMS when opening the document. To view the document, this TAN must be entered. This prevents unauthorised persons from accessing the document in the case of external approvals or signatures.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1228\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1228\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are placeholders and how can I use them?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1228\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1228\"><p>Placeholders are used to determine at which position in the document a signature is visualised. In addition, a placeholder contains information about the signing round, the signature quality and who is authorised to sign at this point. In the course of an approval or signature, the placeholder is replaced by the signature visualisation, the appearance of which can be determined by the person signing. When creating a job, placeholders can be deposited in the desired positions in the document via drag &amp; drop by selecting the option &#8220;Visualisations are put into the corresponding signature positions&#8221;. This option is preset as default when creating a job.<\/p>\n<p>Placeholders can already be attached to the document before uploading it to MOXIS. This is particularly suitable for defining document templates that are to be used frequently. For this purpose, placeholders can be downloaded from MOXIS in an image format by users with administrator rights and embedded in a corresponding template, e.g. in MS Word.<\/p>\n<p>The use of placeholders is optional and is used when positioning and using a signature visualisation is desired. The visualisation of the signature on a document has no relevance to the legal aspect of the electronic signature!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1229\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1229\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Visualisations are put on the automatically appended signature page \u2013 what does that mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1229\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1229\"><p>When creating a job, the option \u201cvisualisations are put on the automatically appended signature page\u201d can be selected when choosing the signature position. This will add an additional signature page to the document to be signed, on which the visualization(s) of the electronic signature(s) will be applied. This is particularly suitable for documents in which no separate area is provided for the insertion of signature images.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-12210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What does the job status mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-12210\"><p>The job status describes the phase in which an job is in. Once an order has been created, it has the status \u201cOpen \u2013 In process\u201d. The order remains in this status until it reaches a final\/closed status. Orders that have received all required signatures are completed with the final status \u201cSuccessful\u201d.<\/p>\n<p>Jobs can reach the status \u201cunsuccessful\u201d for three reasons:<\/p>\n<ul>\n<li>Cancelled: the job has been cancelled by the constituent or the administrator<\/li>\n<li>Rejected: an invited person has rejected the signature or approval<\/li>\n<li>Expired: The job has not been completed before the expiration date<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-12211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I would like another person to be able to view my sent jobs \u2013 is that possible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-12211\"><p>To allow another person to view your sent jobs, add this person as a substitute in your account settings (Settings -&gt; Edit representatives -&gt; Add representative) and select the type &#8220;Owner&#8221;. This person can now view your sent jobs for the selected period.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"My document cannot be uploaded \\u2013 what is the reason?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As the main document, i.e. the document that is to be signed, you can only upload PDF documents. If you want to upload other documents to the job, you have the option of uploading various file formats as attachments. However, the main document must always be in PDF format.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I get an error message when uploading my document in PDF format \\u2013 what is the reason?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This error can have different reasons. One possible cause is that the document did not reach the required compliance status when it was converted to PDF format \\u2013 for example, when you save a Word document as PDF. In this case, you can try to generate the PDF document by using the print function in MS Word.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is the difference between the \\\"standard process\\\" and the process \\\"sign attachments\\\"?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When you create a new job, you have the choice between the two processes &#8220;standard process&#8221; and &#8220;sign attachments&#8221;.<\\\/p>\\n<p>If you select the &#8220;standard process&#8221;, you can upload one or more main documents in PDF format for this job. In addition, you can upload attachments in different formats (.docx, .xlsx, .jpg, &#8230;). 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At a certain signing round, the signature quality cannot be varied.<\\\/p>\\n<p>In the next step, the persons who are to approve or sign at this signing round are determined. The specified persons can process the job at one signing round in parallel.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is the difference between an approval and a signature?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In an <strong>approval<\\\/strong> process, the document is either marked as approved in MOXIS only (without any kind of signature being attached to the document), or the document is signed with an advanced electronic signature (AES).<\\\/p>\\n<p>A <strong>signature<\\\/strong> always means a qualified electronic signature (QES), which has the same legal effect as a handwritten signature. In MOXIS, this is done via remote signature by mobile phone. The prerequisite for this is the corresponding digital identity. Currently, the following digital identities can be used in MOXIS to sign via QES:<\\\/p>\\n<ul>\\n<li>&#8220;Handy-Signatur&#8221; (A-Trust)<\\\/li>\\n<li>xIDENTITY (A-Trust)<\\\/li>\\n<li>Mobile ID (Swisscom Trust Services)<\\\/li>\\n<li>sign-me (D-Trust)<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is an external approval or signature?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Using the external approval or signature, documents can also be sent by e-mail to persons who are not MOXIS users (e.g. because they do not work in the company). The link contained in the e-mail enables an external person to view and approve\\\/sign or reject exactly this job. To invite an external person, the type &#8220;external approval&#8221; or &#8220;external signature&#8221; has to be selected when creating the signing roung<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Why does the external person receive a TAN via SMS when opening the document?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you invite an external person for approval or signature, you can create this person as a contact \\u2013 with name and e-mail address \\u2013 in your address book. Optionally, you can also enter the phone number of this person.<\\\/p>\\n<p>If you select a contact with thephone number stored when inviting an external person, an additional security feature is automatically activated, i.e. the person receives a TAN via SMS when opening the document. To view the document, this TAN must be entered. 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The visualisation of the signature on a document has no relevance to the legal aspect of the electronic signature!<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Visualisations are put on the automatically appended signature page \\u2013 what does that mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When creating a job, the option \\u201cvisualisations are put on the automatically appended signature page\\u201d can be selected when choosing the signature position. This will add an additional signature page to the document to be signed, on which the visualization(s) of the electronic signature(s) will be applied. This is particularly suitable for documents in which no separate area is provided for the insertion of signature images.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What does the job status mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The job status describes the phase in which an job is in. Once an order has been created, it has the status \\u201cOpen \\u2013 In process\\u201d. The order remains in this status until it reaches a final\\\/closed status. Orders that have received all required signatures are completed with the final status \\u201cSuccessful\\u201d.<\\\/p>\\n<p>Jobs can reach the status \\u201cunsuccessful\\u201d for three reasons:<\\\/p>\\n<ul>\\n<li>Cancelled: the job has been cancelled by the constituent or the administrator<\\\/li>\\n<li>Rejected: an invited person has rejected the signature or approval<\\\/li>\\n<li>Expired: The job has not been completed before the expiration date<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"I would like another person to be able to view my sent jobs \\u2013 is that possible?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To allow another person to view your sent jobs, add this person as a substitute in your account settings (Settings -&gt; Edit representatives -&gt; Add representative) and select the type &#8220;Owner&#8221;. This person can now view your sent jobs for the selected period.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-621a734 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"621a734\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d2eef6\" data-id=\"3d2eef6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30a8fad elementor-widget elementor-widget-heading\" data-id=\"30a8fad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Signing documents<span>.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91cf8c elementor-widget elementor-widget-text-editor\" data-id=\"d91cf8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The following questions are related to the use of the &#8220;Handy-Signatur&#8221; or xIDENTITY to sign documents in MOXIS. For more information about your digital identity, see <a href=\"https:\/\/www.xitrust.com\/en\/resources\/digital-identity-faq\/\"><strong>Digital Identity \u2013 FAQ<\/strong><\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c99de4 elementor-widget elementor-widget-accordion\" data-id=\"2c99de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4671\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4671\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have forgotten my signature password \u2013 can I reset my password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4671\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4671\"><p>The signature password cannot be reset for security reasons \u2013 in this case your digital identity must be re-issued. You can then determine a new signature password yourself. The certificate of your previous digital identity is automatically revoked with this procedure.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4672\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4672\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">The signature dialogue for entering the telephone number and signature password does not open \u2013 what is the reason?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4672\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4672\"><p>In exceptional cases, the services of the Trust Center A-Trust may be affected. You can find the current status overview of the services <a href=\"https:\/\/www.a-trust.at\/stehzeiten\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>here<\/strong><\/a>.<\/p>\n<p>If there are longer-lasting impairments, e.g. due to maintenance work, we will inform you immediately.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4673\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4673\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I don't receive a text message with a TAN code \u2013 why not?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4673\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4673\"><p>This may be due to your mobile operator. Check with your provider or contact the trust service provider A-Trust directly. Since we often notice this problem with people abroad, we recommend using the &#8220;Handy-Signatur App&#8221; by A-Trust (available free of charge in the common app stores).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4674\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4674\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When signing with the \"Handy-Signatur App\" from A-Trust, I get a message in the app that the linking of my digital identity with the app is not working properly. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4674\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4674\"><p>In this case, carry out the linking of your digital identity again:<\/p>\n<ol>\n<li>Select &#8220;Reset&#8221; under &#8220;Settings&#8221; in the app to remove the existing link.<\/li>\n<li>On another end device, open the link <a href=\"https:\/\/www.handy-signatur.at\/mobile\/TanAppUpgrade\/\">https:\/\/www.handy-signatur.at\/mobile\/TanAppUpgrade\/<\/a> and click &#8220;Continue to next step&#8221; at the bottom.<\/li>\n<li>Enter your mobile phone number and signature password and confirm your identity by entering the TAN you receive.<\/li>\n<li>Now scan the QR code displayed by selecting &#8220;Scan QR code&#8221; in your app.<\/li>\n<\/ol>\n<p>Your digital identity is now properly linked to the &#8220;Handy-Signtur App&#8221; again.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I have forgotten my signature password \\u2013 can I reset my password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The signature password cannot be reset for security reasons \\u2013 in this case your digital identity must be re-issued. You can then determine a new signature password yourself. The certificate of your previous digital identity is automatically revoked with this procedure.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"The signature dialogue for entering the telephone number and signature password does not open \\u2013 what is the reason?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In exceptional cases, the services of the Trust Center A-Trust may be affected. You can find the current status overview of the services <a href=\\\"https:\\\/\\\/www.a-trust.at\\\/stehzeiten\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\"><strong>here<\\\/strong><\\\/a>.<\\\/p>\\n<p>If there are longer-lasting impairments, e.g. due to maintenance work, we will inform you immediately.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I don't receive a text message with a TAN code \\u2013 why not?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This may be due to your mobile operator. Check with your provider or contact the trust service provider A-Trust directly. Since we often notice this problem with people abroad, we recommend using the &#8220;Handy-Signatur App&#8221; by A-Trust (available free of charge in the common app stores).<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"When signing with the \\\"Handy-Signatur App\\\" from A-Trust, I get a message in the app that the linking of my digital identity with the app is not working properly. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In this case, carry out the linking of your digital identity again:<\\\/p>\\n<ol>\\n<li>Select &#8220;Reset&#8221; under &#8220;Settings&#8221; in the app to remove the existing link.<\\\/li>\\n<li>On another end device, open the link <a href=\\\"https:\\\/\\\/www.handy-signatur.at\\\/mobile\\\/TanAppUpgrade\\\/\\\">https:\\\/\\\/www.handy-signatur.at\\\/mobile\\\/TanAppUpgrade\\\/<\\\/a> and click &#8220;Continue to next step&#8221; at the bottom.<\\\/li>\\n<li>Enter your mobile phone number and signature password and confirm your identity by entering the TAN you receive.<\\\/li>\\n<li>Now scan the QR code displayed by selecting &#8220;Scan QR code&#8221; in your app.<\\\/li>\\n<\\\/ol>\\n<p>Your digital identity is now properly linked to the &#8220;Handy-Signtur App&#8221; again.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MOXIS Business Cloud \u2013 FAQ. You&#8217;ve got a question about the use of MOXIS? We&#8217;ve got you covered! Below you will find a collection of frequently asked questions about the use of the eSignature platform MOXIS by XiTrust \u2013 in particular for MOXIS Business Cloud. For MOXIS Enterprise Cloud\/Enterprise On-Prem, there may be occasional deviations [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":6952,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-11339","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>MOXIS Business Cloud FAQ | XiTrust - The eSignature Company<\/title>\n<meta name=\"description\" content=\"1st Level Support: Frequently asked questions about the use of MOXIS \u2013 and the appropriate answers \u2013 at a glance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xitrust.com\/customer-support\/moxis-business-cloud-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MOXIS Business Cloud FAQ\" \/>\n<meta property=\"og:description\" content=\"1st Level Support: Frequently asked questions about the use of MOXIS \u2013 and the appropriate answers \u2013 at a glance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.xitrust.com\/customer-support\/moxis-business-cloud-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"XiTrust - The eSignature Company\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/XiTrustSecureTechnologiesGmbH\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-22T13:44:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@XiTrust_MOXIS\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.xitrust.com\/customer-support\/moxis-business-cloud-faq\/\",\"url\":\"https:\/\/www.xitrust.com\/customer-support\/moxis-business-cloud-faq\/\",\"name\":\"MOXIS Business Cloud FAQ | XiTrust - The eSignature Company\",\"isPartOf\":{\"@id\":\"https:\/\/www.xitrust.com\/#website\"},\"datePublished\":\"2021-11-09T13:08:19+00:00\",\"dateModified\":\"2024-08-22T13:44:55+00:00\",\"description\":\"1st Level Support: Frequently asked questions about the use of MOXIS \u2013 and the appropriate answers \u2013 at a glance.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.xitrust.com\/customer-support\/moxis-business-cloud-faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.xitrust.com\/customer-support\/moxis-business-cloud-faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.xitrust.com\/customer-support\/moxis-business-cloud-faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"XiTrust\",\"item\":\"https:\/\/www.xitrust.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Support\",\"item\":\"https:\/\/www.xitrust.com\/en\/customer-support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"MOXIS Business Cloud FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.xitrust.com\/#website\",\"url\":\"https:\/\/www.xitrust.com\/\",\"name\":\"XiTrust - 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