XiTrust MOXIS – FAQ
Below you will find a collection of frequently asked questions about the use of the eSignature platform MOXIS by XiTrust. This collection will be continuously expanded and supplemented. If you are unable to find a solution to your problem, feel free to contact our customer support at any time:
Thank you for using MOXIS!
The most frequently asked questions
However, only the main document is signed. This must be a PDF document.
Working with MOXIS
In the next step, the persons who are to approve or sign at this signing round are determined. The specified persons can process the job at one signing round in parallel. Optionally, a comment for a signing round can be added as well.
A signature always means a qualified electronic signature (QES), which has the same legal effect as a handwritten signature. In MOXIS, this is done via remote signature by mobile phone. A digital identity is required (see sections “Digital identity: ‘Handy-Signatur'” and “Digital identity: xIDENTITY”).
Jobs can reach the status “unsuccessful” for three reasons:
- Cancelled: the job has been cancelled by the constituent or the administrator
- Rejected: an invited person has rejected the signature or approval
- Expired: The job has not been completed before the expiration date
Additionally, there is a status called “postprocessing”. This status often represents a transitional state between an open job and a closed job. An automatic postprocessing step is carried out, but this does not require any user interaction (for example, archiving or forwarding to another application).
Placeholders can already be attached to the document before uploading it to MOXIS – this is particularly suitable for defining document templates that are to be used again and again. For this purpose, placeholders in an image format can be downloaded from MOXIS and embedded in a corresponding template, e.g. in MS Word.
The use of placeholders is optional and is used when a positioning and use of a signature visualization is desired. The visualization of the signature on a document has no bearing on the legal aspect of the electronic signature!
Digital identity: “Handy-Signatur”
Persons resident in Austria can activate a “Handy-Signatur” or use their existing “Handy-Signatur” to legally sign documents in MOXIS. For persons residing outside Austria, please refer to the section “Digital Identity: xIDENTITY”.
For the activation at a registration office you need:
- Your mobile phone with an Austrian phone number
- a valid official photo ID (e.g. passport, Austrian driving licence)
You may also be prompted to reactivate your “Handy-Signatur” during use if you use it within 30 days before the certificate expires. In this case, you must use the remaining time window until the expiration of the existing certificate.
If the certificate has already expired, then it is necessary to reactivate the “Handy-Signatur” using one of the options described above.
More information about the “Handy-Signatur” can be found here.
Digital identity: xIDENTITY
Personally with a so-called Registration Officer (RO) – an in-house person who has completed an appropriate training course. This requires an official photo ID and a mobile phone, the registration process takes 5-10 minutes. The RO checks your identity and confirms the data with his existing xIDENTITY. The qualified certificate is then issued by the Trust Center. You define a signature password that is required for each signature process.
Online via video identification procedure. In addition to an official photo ID and a mobile phone, an Internet connection and webcam access are required. After filling out the registration form, your identity is verified in a web session (carried out by XiTrust partner WebID Solutions). After successful verification, the qualified certificate is issued by the Trust Center. You define a signature password that is required for each signature process.
Depending on the configuration of the MOXIS instance in your company, the possibility for registration can be displayed directly on the MOXIS dashboard. If this is not the case, you can register here.
More information about the xIDENTITY can be found here.
Signing via remote signature
The following section applies regardless of whether you use the “Handy-Signatur” or xIDENTITY as your digital identity.